This is one of the most common questions, and it impacts performance more than most people realise.
GA4 is built for analytics. It helps you understand what users do on your website, which pages they visit, and how traffic behaves across channels.
Google Ads conversion actions are built for optimisation. These are the conversions Google uses for Smart Bidding, campaign learning, and budget decisions.
So which one should you use? The right answer depends on your business model and what you want Google Ads to optimise for.
Best-practice guideline:
- Lead generation businesses: Direct Google Ads conversion tracking usually performs better for form submissions, calls, and WhatsApp clicks
- eCommerce stores: GA4 purchase tracking + Enhanced Conversions often works best for revenue accuracy and ROAS-based optimisation
In many cases, we also use a hybrid setup (GA4 for reporting clarity, Google Ads conversions for bidding control) while making sure everything is deduplicated and counted correctly.